Repair Form
feel free to email or text with anything else!
Frequently Asked Questions
"do you have...?"
We have a lot of different things! If I don't happen to have exactly what you're looking for we probably have something close! - I often can't get everything listed. If you want something custom or different just let me know!
"what film should I use?"
Film is so subjective! I suggest trying out a few different types. I think it's best to start with a black and white to get a sense of shadows and light points but follow your heart!
As long as you use the correct type of film for your camera you can use any stock! for example, if you have a 35mm camera - you need 35mm film. But ANY 35mm will work - ilford, portra, kodak gold, etc.
"should I store my film anywhere?"
always keep your film in the fridge for best results. Try to load your film in subdued light (at the very least a shadow) and try not to keep it anywhere too hot.
Leaving your film outside of the fridge it totally acceptable if you plan on shooting it quickly!
"my camera broke!"
If it was your personal camera, or it is past the warranty please go to our repairs page! We can help.
If it is within warranty and not a user caused error see below.
technicals
Warranty
Within 60 days of ORDER DATE (UNLESS PRODUCT STATES OTHERWISE): if your camera breaks due to technicals or mechanical malfunction not as a direct or indirect result of the user or conditions we will replace the camera for free.
To start this return process please email me. You will need to return the item in the same physical condition as it was received and then wait for my assessment.
If your delivery was delayed more than 7-10 days due to customs, international shipping or anything OUTSIDE of your control, the warranty starts on delivery date NOT order date.
All warranties, without exception, are capped at 90 days
Return By Choice Window
Within 5 days of delivery date you can return your item FOR ANY REASON for a 100% refund (minus shipping costs). You MUST pay for shipping back, the item must make it to me (ie you need to add signature if you want it to be guaranteed) and the item must be in the EXACT same packaging and condition.
Trade In
I will accept any items as trade in for their assessed value. Please email photos and or descriptions.